The three roles
| Role | Typical person | Can |
|---|---|---|
| Administrator | Head of compliance or operations | Everything a Manager can, plus: add other Administrators, add and edit Managers, bulk-import staff, and manage billing, branding and email templates. |
| Manager | Department or station manager | Upload and distribute documents; manage groups and assignments; see every User, statistics and audit records; export records; add, edit and disable Users and reset their passwords. Managers also receive and sign what is assigned to them, in My Documents. |
| User | Frontline staff | Receive and sign what is assigned to them, and see their own history and certificates. |
The person who creates the organisation at sign-up is its first Administrator. Your version of AeroSign sets how many Administrators you can have; Managers are not counted. An Administrator can add another from Users → Add user, choosing the Administrator role, until that number is reached. Changing an existing person’s role to Administrator is done by AeroSign support.
How roles are protected
Role rules are enforced in the database as well as in the application: nobody can change their own role or give anyone a role at or above their own. Administrators cannot edit other Administrators, and passwords can only be reset for people below you.
Note
Keep Administrator and Manager roles to the people who issue documents. Most of your organisation should be Users.
Still stuck? Email support@useaerosign.com with the page you were on and what you expected to happen.